Privacy Policy

1. Who Controls Your Data

Hangzhou Superwhale Technology Co., Ltd., trading as WINCOME Hair Accessories, is the controller of personal data collected through wincomehair.com. Privacy requests can be sent to info@wincomehair.com.

2. Data We Collect

When you submit a quote request, we collect the information you provide, which may include your name, company, email address, phone or WhatsApp number, product requirements, quantity, material, target market, timeline, dimensions, and message. Our hosting and security providers also process limited technical data, including network and browser information, to operate the service and prevent abuse. Our application logs use a random request reference and do not include inquiry text or contact details.

Your quote record also includes the analytics choice reported by your browser when you submit, together with technical version information, to help us troubleshoot missing inquiry measurements. This information follows the same retention policy as your inquiry. Recording this choice does not enable optional analytics or confirm that Google has received an event.

If you choose to contact us through WhatsApp, your interaction takes place on WhatsApp and is also governed by WhatsApp/Meta's terms and privacy practices.

3. Why We Use Data

• To respond to your request, prepare a quote or design mockup, and take steps toward a possible business relationship.
• To operate, secure, troubleshoot, and prevent abuse of the inquiry service based on our legitimate interests.
• To measure site usage and inquiry conversions only when you consent to optional analytics.
• To comply with legal, accounting, or regulatory obligations where applicable.

We do not sell your personal data or use inquiry details for unrelated third-party advertising.

4. Analytics, Cookies & Consent

Google Analytics 4 is optional and does not load unless you select Accept analytics. If accepted, GA4 may collect pseudonymous usage information such as page views, inquiry conversion events, approximate location, referrer, browser/device information, and a client identifier. We do not send names, email addresses, phone numbers, company names, or inquiry messages to GA4.

Advertising storage, advertising user data, and ad personalization remain disabled in our tag configuration. You can withdraw or grant analytics consent at any time; withdrawal disables future analytics and attempts to remove existing GA cookies for this site.

5. Service Providers & International Processing

We use Formspark to receive, store, and send email notifications about new quote requests, Cloudflare Turnstile to verify form submissions, Vercel for site hosting and runtime logs, and—only after consent—Google Analytics for measurement. Earlier inquiry records and notifications may remain in Supabase and Resend under our retention policy. Site fonts are hosted on our own domain; loading them does not require a request to Google Fonts. Providers may process data in countries outside your own under their contractual and legal transfer mechanisms.

Turnstile loads at the final form step for security, independently of optional analytics consent. It processes technical signals to distinguish people from automated submissions. We do not send your quote details to Turnstile.

6. Retention & Security

Inquiry records are generally retained for up to 24 months after our last business interaction, unless a longer period is needed for an active order, legal claim, accounting requirement, or other legal obligation. Our form provider does not automatically enforce this period; deletion requires a retention review by us. We use access controls, server-only routing and security credentials, request-level logging, and other safeguards appropriate to the service; no internet service can guarantee absolute security.

7. Your Choices & Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of your personal data, and to withdraw consent. Email info@wincomehair.com to make a request. You may also complain to your local data protection authority.

8. Updates & Contact

We may update this policy when our services or legal obligations change and will post the revised date above. Contact: WINCOME Hair Accessories / Hangzhou Superwhale Technology Co., Ltd.; email info@wincomehair.com; WhatsApp +86 156 5801 3186.